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Terms Conditions That Actually Make Sense

These Terms & Conditions set out what you agree to when you open a chumba account and use our sweepstakes lobby — including how coins are purchased, how prizes are redeemed, and what eligibility requirements apply based on your state.

Sweepstakes model — no purchase necessaryPayPal, Venmo, Play+ redemption pathsState eligibility appliesAccount-level enforcementSubject to change with notice

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HOW WE ENFORCE THIS

Account Security, Data, and Your Rights Under These Terms

These Terms & Conditions don't just define what you can do — they also define what we commit to. Here's how we handle the areas that matter most to your account.

Data Handling

We collect only the account information needed to verify your identity and process redemptions. Your data is never sold. PayPal and Venmo redemption details are processed under those platforms' own privacy frameworks.

Account Security

Your account is protected by password authentication and optional two-factor verification. If we detect unusual login activity, we'll lock the account and contact you at your registered email address.

Retention & Deletion

We retain account records for as long as required by applicable law and our internal audit obligations. You may request account closure at any time through support, after which personal data is handled per our Privacy Policy.

Requesting Changes

To correct account information or dispute an enforcement action, contact support with your account details. We aim to respond within the timeframe stated in the Help Center, and all corrections are logged.

What These Terms Cover and How They Apply

chumba Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

By creating an account and participating in any game on this platform, you accept these Terms & Conditions in full. They govern every part of your relationship with us — from how Gold Coins are acquired to how Sweeps Coins are redeemed through PayPal, Venmo, or

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a Play+ prepaid card. You must be of eligible age under your state's law and located in a state where sweepstakes gaming is permitted. Residents of certain states are excluded; check the eligibility section in your account settings before redeeming prizes. We reserve the right to
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update these terms at any time. When we do, we'll notify you via the email address on your account. Continued use after that notice constitutes acceptance. If you disagree with a change, your option is to close your account before the effective date. One account per
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person is permitted — duplicate accounts are subject to suspension and forfeiture of any accumulated Sweeps Coins balance. All decisions made by chumba regarding term enforcement are final unless a formal dispute process is initiated through our support channel.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

TERMS CONTACT

How to Reach Us About These Terms

Questions about a specific clause, a redemption hold, or an account enforcement action? Our support team handles Terms & Conditions inquiries directly. Reach out through any of the channels below, and include your registered email address so we can pull up your account without delay. For redemption disputes involving PayPal or Venmo payouts, flag the transaction reference number in your message.

Team online

Live Chat

Start a chat session from the help icon in your account dashboard. Available during posted support hours for terms and account enforcement questions.

Email Support

Send a detailed message to our support address. Include your account username, the relevant clause or transaction, and your preferred contact method for follow-up.

Help Center

Our Help Center articles cover the most common terms questions — from Sweeps Coins redemption rules to account suspension appeals and state eligibility checks.

Common Questions About Our Terms & Conditions

These are the questions we hear most often about how our Terms & Conditions work in practice. Each answer reflects the actual rules in the current version of our terms.

Yes. Creating an account and using the lobby constitutes acceptance. If you disagree with any clause, do not create or continue using an account.

We'll email the registered address on your account. The effective date is stated in the notice. Continuing to play after that date means you accept the updated version.

No. One account per person is permitted under these terms. Duplicate accounts may be suspended and any Sweeps Coins balance in those accounts is subject to forfeiture.

Access depends on state law. Residents of certain states are ineligible to redeem prizes. Check the eligibility section in your account settings to confirm your state's status.

Sweeps Coins can be redeemed via PayPal, Venmo, or a Play+ prepaid card, subject to identity verification and the minimum redemption threshold stated in your account wallet section.

Contact support through live chat or email with your account username and a description of the action you're disputing. Include any relevant transaction or notification reference for faster handling.

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