Reference

Legal Terms That Actually Make Sense

This page covers the rules that govern your account with us — from how your data is handled to what happens when you reach out to request changes.

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chumba Legal Terms That Actually Make Sense
ACCOUNT SECURITY DETAIL

How We Protect and Manage Your Account Data

Security and transparency sit at the core of how we run your account. Data is encrypted in transit and at rest, and our payment integrations with PayPal, Venmo, and Play+ use tokenized credentials — we never store raw card numbers. Your account login uses multi-factor verification to reduce unauthorized access risk.

Data Handling

We collect only what we need to operate your account and process redemptions. Data shared with Venmo, PayPal, or Play+ is limited to what those processors require to complete your transaction.

Cookie Controls

Our cookie notice explains which trackers are strictly necessary and which are optional. You can adjust your preferences at any time from the cookie settings link in your account footer.

Retention Policy

We retain account data for as long as your account is active and as required by applicable law. Once you request deletion and we verify your identity, we remove data that is not subject to a legal hold.

Requesting Changes

To correct, access, or delete your data, contact us through live chat or email with your account email address on hand. Identity verification is required before we process any data request.

REACH OUR TEAM

How to Contact Us About Legal Matters

Team online

Live Chat

Start a live chat from the Help section of your account. Use this path for questions about your terms, account status, or a data request that needs a quick answer.

Email Support

Send legal or privacy inquiries to our support email. We aim to respond to data requests and policy questions with a written reply, typically within a few business days.

Account Help Center

Log into your account and navigate to Help to find policy documents, state-specific access details, and links to submit a formal data request or cookie preference change.

Common Questions About Your Rights and Our Policies

If you have a question not covered here, reach out via the live chat in your account or send an email to our support team. We respond to policy and data questions in writing.

Yes. Access depends on your state's laws. Some states do not permit sweepstakes-style gaming, so eligibility is determined by where you are located when you access the platform.

We collect account registration details, device identifiers, and transaction data linked to PayPal, Venmo, or Play+ redemptions. Our Privacy Policy lists every category we collect and why.

Yes. Submit a request through live chat or email with your account email address. We verify your identity first, then provide a copy of the data we hold on your account within a reasonable time frame.

Log into your account and go to your profile settings for basic changes. For corrections tied to identity or payment details, contact support directly — changes to verified data require an identity check.

We delete or anonymize account data that is no longer needed after closure. Some data may be retained as required by applicable law, such as transaction records related to PayPal or Venmo redemptions.

We send a notice to your registered email address before any major policy change takes effect. You can also check the last-updated date on each policy document in your account's Help section.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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