Sign Back Into chumba and Pick Up Where You Left Off
Your chumba account holds your wallet balance, active sweepstakes entries, and payment connections to PayPal, Venmo, and Play+ — all waiting the moment you log back in.
Account Support Channels
If login fails or your account shows an unexpected status, our support team has a few direct ways to reach you. Start with the live chat widget on this page — it connects you with an agent who can look up your account status without you having to email back and forth. For payment-specific questions tied to your PayPal or Venmo link, the email path gives agents time to check the redemption queue before responding.
What Happens When You Sign In
Signing in takes your registered email address and the password you set at account creation — both are case-sensitive, so double-check caps lock if your first attempt fails. If you have two-factor verification turned on, a one-time code gets sent to your phone right after you submit your credentials; paste it in and you land
straight on the lobby. Forgot your password? Hit the reset link on the sign-in screen and we'll email a secure reset link within a few minutes. Once you're in, the account dashboard shows your Sweeps Coins balance, any pending redemptions headed to PayPal or Venmo, and your Play+ card status if you've added one. Players
in Detroit can reach the lobby in seconds on mobile Chrome or Safari without downloading an app first.
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Email and password entry Use the exact email address tied to your account. Passwords are case-sensitive — a quick caps-lock check saves you a reset request.
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One-time verification code If two-factor is active, a code arrives by SMS right after you submit credentials. Enter it to complete the login and reach your wallet.
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Password reset path Click the reset link on the sign-in page and we send a secure email link. Follow it, set a new password, and you're back in.
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Account dashboard on entry Your Sweeps Coins balance, pending PayPal or Venmo redemptions, and Play+ card status all appear the moment you land on your account home.
Account
Signing in takes your registered email address and the password you set at account creation — both are case-sensitive, so double-check caps lock if your first attempt fails. If you have two-factor verification turned on, a one-time code gets sent to your phone right after you submit your credentials; paste it in and you land straight on the lobby. Forgot your password? Hit the reset link on the sign-in screen and we'll email a secure reset link within a few minutes. Once you're in, the account dashboard shows your Sweeps Coins balance, any pending redemptions headed to PayPal or Venmo, and your Play+ card status if you've added one.
Open Your AccountYour details are encrypted for secure account access.
How We Keep Your Account Secure
Account security at chumba runs through a layered approach: encrypted connections on every page, identity checks before any redemption clears, and session monitoring that flags unusual activity. We never store payment credentials on our servers — PayPal, Venmo, and Play+ connections are handled through each provider's own tokenized API, so your banking details stay on their side of the fence.
SSL encryption
Every page on chumba runs over HTTPS with SSL encryption active. Your login credentials and wallet data travel through a secured connection at all times.
Identity verification
Before your first Sweeps Coins redemption, we verify your identity with a government-issued ID check. This protects your account from unauthorized redemption requests.
Tokenized payment connections
PayPal, Venmo, and Play+ links use each provider's tokenized API. Your debit card or bank details never pass through our servers during the connection process.
Session monitoring
Active sessions are monitored for unusual login patterns. If we detect a sign-in from an unrecognized device or location, we prompt a verification step before granting access.
Your Payment Methods After Login
Once you're signed in, the wallet tab shows every payment rail you've connected. Adding or verifying a method takes a few steps inside account settings — we require identity verification before your first redemption to confirm the account belongs to you. Redemptions route to whichever method you've set as primary, and you can change that at any time from the same settings screen.
PayPal
Link your PayPal account inside wallet settings. Redemptions route to your PayPal balance after identity verification clears on your chumba account.
Venmo
Connect your Venmo handle to receive Sweeps Coins redemptions. Venmo transfers show in your activity feed once the account-verification step is complete.
Play+
Add a Play+ prepaid card number in payment settings for an alternative redemption path. Your Play+ balance is visible from both the card app and your chumba wallet.
Frequently Asked Questions About Signing In
Here are the questions we hear most from people returning to their chumba account — covering everything from forgotten passwords to two-factor codes and payment-link verification after login.
chumba Login
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